NeverGhost Docs
⚡ Quick Start
Get your first AI call out in under 10 minutes — no technical background needed.
Click "Get started free", choose your business type, fill in your details, and complete the 7-day free trial checkout.
Our team reviews every new account and sends you an activation email — usually within a few hours during business hours.
Sign in and set your AI agent name, voice, and language. Takes about 2 minutes.
Upload a CSV or Excel file with your client bookings. NeverGhost will map the columns automatically.
Click Run on any booking. Your AI agent calls, confirms or reschedules, and updates the status — all automatically.
✅ Everything is fully managed. No third-party accounts or technical configuration needed.
Account & Approval
All new accounts are reviewed by the NeverGhost team before activation. This keeps the platform trusted and your clients protected.
- You'll receive an approval email once your account is reviewed — typically within a few hours on weekdays.
- Your 7-day free trial begins from the date of activation, not the date you signed up.
- Haven't heard back within 24 hours? Email hello@techwithadeola.com.
⚠️ NHS users: After approval, sign in at /neverghost-nhs.html — not the main dashboard. NHS accounts have a dedicated portal.
🔬 Research users: After approval, access the Research Module at /research.html. Your login credentials work across both.
Business Onboarding
Once approved, a short onboarding flow guides you through three steps:
- Business Type — choose your industry (Hair & Beauty, Medical, Dental, Fitness, Recruitment, Events, and more). This sets the default tone and script for your AI agent.
- Agent Setup — name your AI agent (e.g. "Sophie" or "James"), choose a voice, and select the default language.
- First Upload — optionally upload your first booking spreadsheet to get started straight away.
Uploading Bookings
Go to Clients in the sidebar and click "Upload Spreadsheet". Accepted formats: .csv, .xlsx, .xls — max 10 MB.
Required columns
Client Name— orNamePhone— international format recommended, e.g.+447911123456Service— e.g. "Haircut" or "Dental Check-up"Date— e.g. "15 April 2026" or "2026-04-15"Time— e.g. "10:30 AM"
Optional columns
Email— used for follow-up email confirmationsNotes— internal notes, visible to you only, never read out to the clientLanguage— per-client language override
💡 Replace All replaces your existing bookings entirely. Add to Existing merges new rows in without removing previous ones.
Running Confirmations
Click the Run button on any booking row to trigger a single AI call. The AI will introduce itself by name, read out the appointment details, and ask the client to confirm, reschedule, or cancel.
Use Run All Pending to process your entire queue in one go — calls are automatically spaced to avoid congestion.
✅ Calls typically last 45–90 seconds. Statuses update automatically as each call completes.
Call Outcomes
Languages
NeverGhost supports 60+ languages. The AI greets clients in the language you configured in Agent Settings. You can also override the language per client.
Customising Your Agent
Go to Settings → Agent to personalise how your AI sounds and introduces itself:
- Agent Name — the name your AI uses when greeting clients, e.g. "Hi, I'm Sophie calling from Glow Hair Studio…"
- Voice — choose male or female voice.
- Language — the default language for all outbound calls.
- Prompt Style — Friendly, Professional, or Custom (write your own script).
Custom Prompts
Select Custom as your prompt style to write your own AI call script. Use these placeholders — they are filled in automatically at call time:
{clientName}— the client's name{service}— the booked service{date}— appointment date{time}— appointment time{businessName}— your business name{agentName}— your AI agent's name
💡 Keep custom prompts concise — under 300 words works best. The AI will always ask for verbal confirmation at the end regardless of your script.
🔬 Research Module Research Accounts
The Research Module lets you run AI-powered phone surveys at scale. Instead of appointment confirmations, your AI agent conducts structured interviews with study participants and automatically logs their responses.
Available to accounts registered as a Research Organisation — universities, NHS research teams, market research companies, and independent researchers.
🔬 Access the Research Module at /research.html after signing in.
Creating a Study
Click New Study. Give it a title, your organisation name, and researcher name — these are used in the AI's opening introduction.
Add your survey questions. Each question has a type: Open (free answer), Scale (1–10), Yes/No, or Multiple Choice.
Upload a CSV or add participants manually. Required: Name and Phone. Optional: Language (defaults to English).
Change the study status to Active before placing any calls.
Running Survey Calls
Select a study, then click Call All Pending. The AI introduces itself, explains the purpose of the study, works through each question in order, and thanks the participant at the end.
- Calls are spaced automatically to avoid network overload.
- If a participant doesn't answer, their status stays as Pending and can be retried.
- Participants can ask to skip a question or end early — this is noted in the response record.
⚠️ Always obtain informed consent from participants before placing research calls. Ethics approval and consent are the researcher's responsibility — NeverGhost provides the calling technology only.
Viewing Results
Click Results on any study to view all participant responses in a table. From there you can:
- Read individual call transcripts and AI-generated response summaries.
- Export all data as a
.csvfile for analysis in Excel, SPSS, or R. - Filter participants by status — called, failed, or pending.
NHS Account Setup NHS Accounts
NHS accounts use a dedicated portal with specialised patient management tools separate from the standard business dashboard.
Sign up at the main page and select NHS / Healthcare as your business type.
NHS accounts are reviewed manually. You'll receive a confirmation email once activated.
Use your credentials at /neverghost-nhs.html.
Enter your trust name, department, and calling preferences during first-time setup.
NHS Call Types
- DNA Follow-up — patients who did not attend a previous appointment are called to rebook.
- Urgent / 2-Week Wait — priority calls for patients on the urgent cancer pathway.
- Pre-Assessment — patients called ahead of a procedure to confirm readiness and attendance.
- Appointment Confirmation — standard RTT waiting list confirmations.
- Next of Kin — calls routed to a patient's registered next of kin where appropriate.
PIFU — Patient Initiated Follow-Up
PIFU lets you manage patients who paused their RTT pathway and proactively re-engage them when they are ready to return to care.
Adding a PIFU patient
- Go to the PIFU tab in the NHS portal.
- Click Add Patient — enter their name, phone, language, pause reason, and an optional review date.
- Click Save. The patient appears in the queue with a Pending status.
Pause reasons
Click Call on any patient row to place an AI call. The AI sensitively acknowledges the pause reason and asks if the patient is ready to re-engage with their care pathway. Use Call All Pending to process the full queue.
Troubleshooting
Call outcome not updating
Outcomes update automatically within 3–5 minutes of the call ending. If nothing has updated after 5 minutes, click Refresh in Call History. If the problem persists, contact hello@techwithadeola.com.
Call shows "Failed" immediately
The phone number may be in the wrong format. Use international format — e.g. +447911123456 for UK numbers. Numbers without a country code may not connect.
File upload not working
Check the file is .csv, .xlsx, or .xls and under 10 MB. Make sure there is a header row and that the required columns (Name, Phone, Service, Date, Time) are present.
I haven't received my approval email
Check your spam or junk folder. If it's not there after 24 hours, email hello@techwithadeola.com with the address you signed up with.
The AI is speaking the wrong language
Go to Settings → Agent and update the default language. For individual clients, you can also set a per-client language in the Clients section.
FAQ
How quickly are calls placed?
Calls initiate within seconds of clicking Run. Typical call duration is 45–90 seconds.
What happens if the client doesn't answer?
The outcome is marked as No Answer. You can re-run the call at any time — there is no limit on retries.
Does the AI leave voicemails?
By default the call ends when voicemail is detected. If you'd like voicemail support enabled for your account, contact us.
Can I use my own phone number?
Calls are placed from NeverGhost-managed numbers. Custom caller ID is on our roadmap — contact us if this is a priority for your business.
How many calls can I make?
Your monthly allowance depends on your plan — Starter (50 calls), Pro (150 calls), Business (300 calls). Unused calls do not roll over. Upgrade anytime from your account settings.
Can I cancel my subscription?
Yes, at any time. Email hello@techwithadeola.com. Access continues until the end of your current billing period.
Is my data secure?
Yes. All data is encrypted in transit and at rest. Each account can only access its own data — client lists from one account are never visible to another. We never share your data with third parties for advertising or profiling. See our Privacy Policy for full details.
I'm a researcher — do I need ethics approval?
NeverGhost provides the calling technology. Obtaining participant consent and any required institutional ethics approval is your responsibility as the researcher. We recommend completing this before running any calls.